RoutineHospitality

Support

Contact us

New booking, date change, cancellation or an invoice — pick the channel that suits you and the hotel’s reservations team will get back to you.

Updated 8 Oct 2026

Contact channels

Zalo · booking hotline

(+84) 915 919 328

Fastest for new bookings and questions about availability and prices.

Message on ZaloCall now

Email

sales@routinehotels.com

For cancellations, date changes and invoices — changes only count when sent by email.

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The Routine team will get back to you as soon as possible.

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Website owner

Công ty Cổ phần Rooty Trip Phú Quốc

191 Tran Hung Dao, Cua Lap Quarter, Phu Quoc Special Zone, An Giang

Business no. 1702144879

This is the company office, not a check-in location — see each hotel below for its address.

What do you need help with?

Pick one — the email opens with a subject and a template ready to fill in.

  • New booking

    Have ready: hotel, check-in and check-out dates, number of adults, children and their ages.

    Write email

  • Change dates or cancel

    Have ready: booking code, booker’s name, new dates.

    Write email

  • VAT invoice

    Have ready: booking code, company name, tax code, address, invoice email.

    Write email

  • Other questions

    Transport, airport transfer, children, special requests — just ask.

    Write email

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